Terms and Conditions for Thrillant.com
By navigating through, accessing, or purchasing from this site or its representatives, you acknowledge and agree to the disclaimers, terms and conditions that are set forth below. Please read the following carefully:
Our site is accessible worldwide, but we do not provide products or services to all regions in the world. Thrillant.com reserves the right to limit, at its own discretion, the sale or provision of any quantity of product or service to any person or geographical region it so desires. All offers for any product or service made in or through this site are void where prohibited.
Thrillant reserves the right to alter its terms and conditions at any time. For the most updated version, please revisit this page.
National Gift Certificate Packages
Diamond: This includes our two year scheduling from purchase date and a 14 day period in which the customer and/or redeemer must wait to redeem the certificate.
Gold: This includes our one year scheduling from purchase date and a 60 day period in which the customer and/or redeemer must wait to redeem the certificate.
Silver: This includes our six month scheduling from purchase date and a 90 day period in which the customer and/or redeemer must wait to redeem the certificate.
All packages and items are only valid at locations within our network of equal or lesser value. Each package has limitations on when and where it can be redeemed. Game trucks are limited to a twenty mile radius from the local service provider. Limos are limited to a thirty mile radius for each of two routes.
All purchases are non-refundable and are able to be scheduled within two years of the purchase date, and the scheduling period can be extended to the full two years at management discretion, even where a lower scheduling time period is otherwise mentioned.
Purchases constitute a reservation with a national agency. Receipt of reservation is confirmed upon purchase and/or signing of an invoice with Thrillant. All reservations are dependent upon conditions such as availability, weather, and other foreseen or unforeseen circumstances, and no changes to the condition of your reservation, including but not limited to rescheduling, are not grounds for cancellation. Any distance quoted over the phone is approximate, and changes to the distance of your reservation may occur. Additional travel may be required. All policies and fees of our vendor network also apply to your purchase. By purchasing any item on this site, any of our associated sites, or over the phone, you agree that any and all information you require has been asked for, is acceptable, and has been given to you, aside from the specific location information that will be provided by our customer service department. Specific altitudes, specific flight time (for ballooning and skydiving), and post-flight celebrations are not guaranteed.
Various sports are specifically listed with terms and conditions because these activities vary from others in specified ways. In areas where no sport is listed, those terms and conditions apply to all reservations.
In the event that a participant wishes to extend or expand their experience to include more than originally purchased, such changes are charged per hour, passenger, item of luggage, or other appropriate metric. All charges are made the business day following their reservation date at the rate listed or, if not listed, full retail. Additional gratuity is given by the customer to the driver on location, and all other charges will be handled by our national reservation administration office, rather than the local affiliate.
Helicopter Tours and Charters
In the event that a participant wishes to extend or expand their experience to include more than originally purchased, such changes are charged per tenth of an hour, per passenger, or other appropriate metric. All charges are made the business day following their reservation date at the rate listed or, if not listed, full retail. All charges will be handled by our national reservation administration office, rather than the local affiliate, and you will receive a final invoice, should there be any changes, within 72 hours of the flight's completion.
National gift certificates are limited to two passengers with a maximum weight of 540lbs. Additional purchases may be made to upgrade your reservation to a greater number of passengers or type of helicopter where service can be provided.
All purchases are non-refundable and are able to be scheduled within two years of the purchase date. As your sales agent, Thrillant.com is obligated to uphold pre-existing vendor policies on your behalf. This may lead to ADDITIONAL penalties or forfeitures as stated in OUR AFFILIATES’ Terms and Conditions. By accepting our Terms and Conditions, you are accepting Thrillant.com as your sales agent.
Properly cancelled reservations may be rescheduled but not refunded.
Events can be cancelled for various reasons, including inclement weather, unscheduled equipment maintenance, emergency situations, or any other circumstance that is unforeseen or foreseen to Thrillant.com, which would prevent our vendor from carrying out their scheduled service. In the event of inclement weather, most vendors will reschedule the experience if they are forced to cancel.
To request a refund, please call our customer service department at 1-860-581-4466 with the reservation and/or order number, purchaser name, address, telephone number and any additional information pertaining to the request. You can expect a response to your request within (10) business days.
Agents are available to accept your phone calls seven (7) days a week at our Corporate Headquarters. Hours of operation may vary from season to season, but agents are usually available during daytime hours that are convenient for customers calling from the North American region.
Thrillant.com Service Providers
Thrillant.com boasts a vast network of providers, whose combined services allow us to cater to customers traveling from all over the world. If there is a change in our affiliated vendor list, or if a venue or location is withdrawn from the Thrillant.com network for any reason, comparable alternatives will be offered to the customer who made the reservation for an event at such a venue. In the event of such a case, the recipient(s) will be able to exchange their Thrillant.com experience for a different Thrillant.com experience of equal monetary value until their reservation expires. Thrillant.com Service Providers and our affiliates have their own terms and conditions, which Thrillant.com agrees to on your behalf, acting as your sales agent. By accepting our Terms and Conditions, please be aware that you are giving Thrillant.com permission to act as your sales agent. Participants may also be required to sign an acceptance form or a waiver by the Thrillant.com Service Provider and will be informed of this when they redeem their Thrillant.com experience or by the Service Provider at the time of the Thrillant.com experience.
Thrillant.com Information & Promotional Material
Thrillant.com works diligently to keep all information in our database, regarding all advertised Thrillant.com Experiences, as accurate and up-to-date as possible. The stated details of a Thrillant.com experience may change without notice, this does include pricing and or activity procedures. Please allow Thrillant.com sufficient time to correct such inaccuracies, as they cannot be immediately updated on our website or promotional materials.
The pictures displayed on the Thrillant.com website, or any other Thrillant.com promotional material, are provided for the implicit purpose of illustrating the details of the Thrillant.com experience to any and all potential customers and may not accurately reflect the details of a particular Thrillant.com experience.
The duration and description of each Thrillant.com experience is approximated for ideal circumstances. Details involving the number of serviceable participants for a single booking and/or any eventualities that may lead to a wait time are entirely contingent on the operations of the Service Provider. Service Providers in the Thrillant.com network have their own set of policies and procedures, which are independent from the policies and procedures set forth by Thrillant.com. These policies and procedures are outside our power to control or alter in any way. Thrillant.com will provide itineraries as a guide whenever possible.
Thrillant.com Experience Requirements
It is the responsibility of the Thrillant.com participant to comply with all necessary requirements of the Thrillant.com experience, as set forth by Thrillant.com or any enacted Service Provider. Some of the experiences offered by Thrillant.com may be restricted to individuals who meet certain safety requirements, including but not limited to age, health, physical ability, height, and weight. Any description of a Thrillant.com experience will explain, as accurately as possible, the limitations or requirements relating to each Thrillant.com experience. Participants may be liable for cancellation costs, if the cancellation is a result of the customer failing to meet the stated safety requirements. You can receive full details on all restrictions for each Thrillant.com experience by calling our Thrillant.com Customer Service Staff at 1-860-581-4466.
Thrillant.com Gift Credits
Thrillant.com credits remain valid for two years, unless otherwise specified, after purchase. Credits that are cashed in for a specific Thrillant.com experience may be exchanged prior to booking for another experience. Thrillant.com reserves the right to impose an administration fee in such an event.
The Thrillant.com experience has a reservation and order reference number, which allows our customer service agents to quickly reference a customer’s order information and easily confirm the proper redeeming party.
If you have any questions regarding the gift credit process, please contact the Thrillant.com Customer Service Staff at 1-860-581-4466.
All Thrillant.com Experiences should be booked a minimum of 14 days in advance, in order to assure a strong likelihood of availability. We recommend further advance notice, when booking for weekend or holiday periods, as reservations during these time periods may become unavailable earlier than others. If you need assurance that your preferred time and date are available for a particular weekend or holiday, it is highly recommended that you call at least a month in advance in order to secure your desired schedule.
Although we do make every effort to meet all of our customers’ needs, Thrillant.com cannot guarantee that we will be able to provide a Thrillant.com experience on a customer’s desired date and time. Participants will receive a confirmation e-mail of their booking transaction through Thrillant.com. Please do not make any travel or other Thrillant.com experience related arrangements until your Thrillant.com booking has been confirmed.
Thrillant.com reserves the right to substitute certain elements of the Thrillant.com experience, should these elements become unavailable due to circumstances outside our control.
Thrillant.com reserves the right to cancel an adventure experience based on the availability of our Service Provider(s). In the event of such a cancellation, your activity will be eligible for rescheduling. Please call in to our customer service line at 1-860-581-4466 to do so.
If you are unable to make your appointment for any reason, you must contact us about the cancellation via our customer service line at 1-860-581-4466 within 72 hours of your scheduled appointment time.
You must provide the purchaser information along with date and time of appointment. This entitles you to reschedule your appointment or transfer the credit to another service or location. If you do not send notice of your cancellation request according to set guidelines, your reservation will be forfeit in order to service our potential obligations to the local service provider.
For help resolving your issue, you may contact a Customer Service representative at 1-860-581-4466. If you would like to provide feedback on your experience, we would love to hear from you! Please send your comments via email to customerservice@Thrillant.com.
Your Right To Privacy
If you wish to purchase products or services described in this site, you may be prompted to supply certain information for billing or other purposes. By providing such information, you are certifying that the information given is valid, complete and up-to-date. By agreeing to any Thrillant.com purchase, you are also agreeing to pay all charges incurred by users of your credit card or other payment mechanism at the prices in effect, when such a charge was incurred (including shipping and handling charges). You are responsible for paying any taxes applicable on such a purchase.
Data about the activity of visitors to this site is automatically provided to Thrillant.com. Thrillant.com may use or disclose its users’ information for such purposes as customer demographic studies and other such purposes that do not reveal the customer’s identity. Email addresses, postal addresses, telephone numbers and other personal information about our customers is provided to Thrillant.com only when voluntarily submitted or posted to this site. Thrillant.com may use such personally identifying information provided by you to send communications to you regarding orders placed.Thrillant.com may also use this information to give advanced notice of upcoming events and new products and services. Thrillant.com reserves the right to refuse any order for any reason. Orders may be delayed or canceled if Thrillant.com is not given completely accurate information and/or is unable to contact the person who has placed the order and/or is the primary cardholder for the order.
We recognize that persons with disabilities may have difficulty participating in certain Thrillant.com Experiences. Thrillant.com encourages the involvement of all persons in our Thrillant.com Experiences. We ask that you inform us of any physical disabilities you possess, in order to help us prepare any special accommodation you may need. Please consider any disabilities you may have before purchase, as no condition is grounds for a refundable purchase. In the event that you are unable to utilize your reservation, it may be transferred to another participant or to another activity or equal or lesser value. For any further questions or comments, please call a Thrillant.com Customer Service Representative at 1-860-581-4466.
Other Terms & Conditions
Thrillant.com is independently owned and operated. Thrillant.com Service Providers are individually responsible for their health and safety standards and operating practices. Thrillant.com, therefore, makes no guarantees as to the consistency or efficacy of any particular Service Providers.
Thrillant.com accepts no responsibility and shall not be liable for any loss, injury, claim, cost, damage, or any special, exemplary, punitive, indirect, incidental, or damages of any kind, whether based in contract, tort, strict liability or otherwise which arises out of or is in any way connected with the performance or nonperformance by any Service Providers even if all parties have been advised of the possibility of damages.
Thrillant.com shall not be liable, under any circumstance, for any delay or failure, which relates to vendor performance. Thrillant.com is not liable for any delay or failure on the vendor’s behalf to perform, be it a result from a random act of nature or any disruptive force outside our ability to control.
By utilizing the Thrillant.com experience, the participant accepts all Terms and Conditions stated at the time of service and releases Thrillant.com from any and all liability for any loss, injury, claim, cost or damage, directly or indirectly, connected with the chosen Thrillant.com experience. If any provision of this Agreement is found to be invalid or unenforceable in any respect, the validity and enforceability of the remaining provisions shall not be affected. All clerical errors are subject to correction. Failure on the part of Thrillant.com to enforce, at any time, any of the provisions of the Agreement, shall not be construed by the customer, as a waiver of such provisions or as a waiver for our right to enforce them.
The purchaser may not assign any rights under this agreement without the written consent of Thrillant.com. The purchaser shall have no right to set off amounts due with respect to one transaction for claims under any other transaction with Thrillant.com
Any disputes arising under this agreement shall be resolved, if not sooner settled, by a state or federal court of competent jurisdiction located in Georgia, U.S.A., and the purchaser hereby irrevocably submits to the exclusive jurisdiction of such courts. These Terms and Conditions are subject to change without notice.
Purchaser - The person who completes the financial transaction with Thrillant.com. An electronic receipt will be provided to the purchaser at the time of the transaction.
Service Provider - Any corporation, individual, or group of individuals, designated by Thrillant.com engaged in the provision of Thrillant.com Experiences or related materials.
Recipient - The person or persons designated to participate in the Thrillant.com experience by the purchaser.
Participant - The person who participates in the Thrillant.com experience.